Frequently Asked Questions

Products and authenticity

What does Jastro offer?

Jastro offers astrology-inspired bracelets, gemstones, gemstone jewellery, Rudraksha products, Puja products and other spiritual wellness items.

Are all stones natural?

The material and stone type will be stated on the individual product page. Please review that information before ordering. Natural stones can vary in colour, pattern, size and surface texture.

Will my product include a certificate?

Certificates or supporting documents are included only where they apply to the specific product. Certificate availability will be shown on the product page.

Are all products energised?

No. Energisation is included only when it is specifically stated on the product page.

Orders and delivery

How long does dispatch take?

Orders are generally prepared for dispatch within 7 days. Any product-specific timing will be shown on its page or communicated by our support team.

How can I track an order?

Tracking details are shared after the order is dispatched. If you need help, contact us with your order number.

Can I request a return?

Contact us within 3 days of delivery to request a return review. Eligibility depends on the product, its condition and the final return policy applicable to the order. Please do not send an item back before receiving return instructions.

Care and support

How should I care for jewellery and spiritual products?

Keep items dry, avoid perfume and harsh chemicals, and store them separately in a soft pouch. Follow any product-specific instructions supplied with your order.